Our Clients

REAL Is Always Prompt With Their Replies And Service… 

REAL’s support provides me with peace of mind knowing that any issue that comes up, they are only a phone call away.

REAL is always prompt with their replies and service.  I also very much appreciate the on-site customer care.  I always feel more comfortable having a technician in the office when issues arise rather than attempting to fix everything remotely.

REAL is a locally owned and operated company and you can immediately tell the difference.  They are personal, easily accessible, and knowledgeable.

I Really Like All Of The Things REAL Works On Behind The Scenes, Like Security, And HIPAA...

I feel a lot more secure knowing that REAL is routinely working in the background. It makes us feel as though they (and us) are constantly changing with the times, and keeping us protected, even though we don’t understand the specifics.

REAL communicates…For example, we receive an email every morning that lets us know the backup was done correctly. Obviously, they would see if it didn’t, but it is comforting to see things like that for ourselves. We don’t speak the “IT Language”, but their techs listen, and understand what our problems are without us having to be so technical.

The response is quick. There is no 24-48 hour wait for help. REAL understands things from the dental standpoint. So, it is very specific to what we do. They will send someone onsite if need be. I really like all of the things REAL’s support works on behind the scenes, like security and HIPAA, to keep up protected. Those things are constantly changing, and they make sure we are secure and compliant.

I can recommend REAL because they are all inclusive and take care of hardware and software. The software part is key, because when we have an issue, we never get into a situation where there is finger pointing between the software guys and the hardware guys. There have been many times in the past when they have called the software company and worked out the issue, without me having to try and pass info back and forth. This is invaluable in my opinion and a great timesaver for me.

I like it that REAL doesn’t charge per incident. There may be months I pay for, where I never have to call in, but when I need someone, REAL is there and I don’t have to worry about how much it is costing me, even when it may take hours to resolve.

I Could Not Believe How Efficiently They Installed and Networked Our Computer And Digital Equipment.

I have been a client of REAL for several years. They are very reliable and skilled with their services. I relocated my dental office a few years ago and greatly expanded my digital and computer technology. I could not believe how efficiently they installed and networked our computer and digital equipment.  In a fully computerized office, it is great to know the REAL is there when I need them!

I Do Not Stick With A Company Or A Person For Over A Decade That I Am Not Happy With… I Am A Dentist; If It Is Not Perfect, It Better Be Very Close.

There is a peace of mind that I do not need to worry about computer issues because REAL is on it. I have had a few times when REAL has contacted me and said that the server was down. Before Total Care I would go in to the office and the server would be down, I would have to spend 15-20 minutes getting my network back up.  Now it’s taken care of it either before I go in to work, or I can plan for it in the AM and not be stressed about “walking into it”. I know the backup is taken care of and I do not worry about that. I know if I have an issue, no matter how large or how small, I can call/email and someone is on it quickly.

I started with REAL in 2005 when I set up my practice and have stayed with them the entire time. However, the doc I worked for as an associate prior to 2005 did not want to pay for IT so he hired a basic firm that really did not understand the dental software; they were simply “computer guys” not “dental computer network guys” and did not have nearly the quality or knowledge of REAL. When there is a problem their techs help until the solution is found. Even if it is a Dentrix thing, they make the calls and talk to the techs there and get all my problems fixed. REAL never says, “That’s not our issue, you need to call Dentrix”. That is greatly appreciated. I also appreciate that their techs keep me informed of everything. If they do not have the answer right away, they let me know that and explain what is complicating the situation and how they are going to find the answer. Then there is always a follow up to let me know what was found and what the solution is. There is usually a follow up after a solution has been implemented to make sure everything was taken care of. That is appreciated as well.

I think most offices have issues such as lack of dental knowledge, “not my problem, you need to talk to …”, lack of quick response (if my network or computer is down I am pretty crippled, I can’t “wait in line” for my turn and have a possible solution in a day; I need it now), dealing with the attitude that they know everything yet keep going in circles while a solution is not found, and lack of communication. As I stated, I do not experience any of these frustrations with REAL. I do not stick with a company or a person for over a decade that I am not happy with… I am a dentist; if it is not perfect, it better be very close. Needless to say REAL has made my “over a decade club”.

REAL Is Very Quick To Respond.

REAL is very quick to respond. The team is kind and do not come across as annoyed when asked questions. They try to please the customer.

Choosing REAL Is Like Having A Private IT Department On Staff Without The HR Headache Of Adding Additional Employees.

I appreciate the peace of mind I have been given with Total Care.  I am comforted knowing my staff has the liberty and initiative to call REAL whenever it is needed with an expeditious response.  My staff can call support with a minor concern or problem and still receive courteous service.

I like the knowledge the team at REAL has. I appreciate the creativity with technology the team provides.  I appreciate the guidance Sagester provides when inquiring about new updated technology and how it can integrate into our current system of operations.

Choose REAL. It is a small firm that can handle a big client with ease. Choosing REAL is like having a private IT department on staff without the HR headache of adding additional employees.

In The Dental Field, It Is Nice Knowing That They've Likely Encountered This Problem Before.

REAL’s Total Care support provides proactive monitoring and maintenance of our office computers. When we have an issue, a quick email gets us an immediate response. A big benefit of the REAL Total Care package gives us an annual assessment of all supported computers. This helps me as owner, stay on top of aging equipment and needed upgrades without any surprises.

REAL’s response time is great. With our other vendor it would take several days to receive service now urgent needs are addressed immediately. On days when our office isn’t super busy the REAL tech team works through a "punch list" at a scheduled time which really helps with our schedule.

In the dental field, it is nice knowing that they've likely encountered this problem before.  If they have not, they definitely have the resources to work with software and hardware specific to our field.

REAL’s Only Clients Are Dentists.

REAL’s only clients are dentists. The IT team is available for your specific and untimely situations. The Total Care Clients are a priority for these services. The protection from HIPAA hacks and leaks are the most valuable long term benefits. With the $40,000.00 fine per patient for each HIPAA violation, I feel that this is a must in our world of limitless liabilities.

I have depended on REAL for years on an “as needed” basis. When they offered the Total Care Support, I did not hesitate to sign the contract. If we have any IT issues…. we just call REAL. They solve most service problems and correct them remotely from headquarters.

REAL Keeps Us Up and Running, With Very Few Problems.

We purchased our practice management software in December 2004, REAL provided the hardware, installation, and maintenance 24 hrs. a day since we started. We looked back and couldn't believe how long we have been involved with REAL, 12 years doesn't seem possible.

The most remarkable thing, and we say it with fear and trepidation, is we have been down only one 8-hour day and that was for a scheduled hardware installation. We believe that is pretty amazing. REAL is on call for our office 24 hours a day, 7 days a week, and we always get our problems solved quickly.

If a problem arises REAL is always there to solve it. We of course do everything they recommend and we always do have REAL do our practice management updates. We have never had a problem with, "It is the hardware, No it's the software problem!?!”  They absolutely work in conjunction with each other.

REAL keeps us up and running, with very few problems.  Sounds like a marriage made in heaven. We recommend REAL whole heartedly. They know our practice management and imaging software inside and out.

REAL Is Prompt And Always Willing To Help.

I believe the single biggest advantage to Total care is not having to worry about my computers.  I feel secure in knowing that our data is backed up. We also don't have to worry about the cost of calling with questions or the installation or repair of our computers.

REAL is prompt and always willing to help. They don't make us feel "stupid" when our questions may be simple. I think that REAL is fair and upfront. They have our best interest at heart and not just money driven.

There Is A General Sense That Someone Is Aware Of Our System And They Are Monitoring It So I Don't Have To.

I like the automated reports so that I can see my data backup. There is a general sense that REAL is aware of our system and they are monitoring it so I don't have to. Some previous firms we had used were not as responsive and not a full time dedicated IT firm, more like a part time venture.

How could you do this yourself and how could you stay on top of things? Who should you trust? Then look at the years of experience that REAL has, especially with dental clients.

REAL Is Always Prompt To Find A Solution!

We are a very busy, multi-doctor pediatric dentist office that schedules 90+ patients a day.  For years we had numerous, reoccurring problems with our computer network.  Since REAL “tweaked our network system,” our 30+ network stations are running smoothly with minimal problems.

On those rare occasions that we have a problem arise, REAL is prompt to find a solution.  They have been aptly handling all of our “IT” needs as well as our daily back-ups for over 5 years!!!

REAL’s Continued Commitment To The Performance And Safety Of Our System Is Well Worth The Monthly Fees.

REAL sends a report on the status of all our computers which is very helpful from a budgeting standpoint and will certainly keep me informed about planning for updates. I appreciate the daily reports on our offsite backup. It’s important to me to know that we are protected from data loss.

The most important aspect of Total Care is knowing that REAL is always watching and updating our network as needed. It would be impossible for me or our team to be able to stay up to date on safety, security, and day to day performance of our computer system as well as all of our digital equipment. REAL’s continued commitment to the performance and safety of our system is well worth the monthly fees.

It’s Hard To Find A Company That Truly Cares About Their Clients And REAL Does!!

REAL does such a great job of taking care of our problems in a timely manner.

It is great to have full support at my fingertips and not have to worry if every little thing I call about it going to be charged to us. It is nice to feel like I can call and the techs will fix it and our issues are covered under our service agreement.

Other IT companies in the past I have found some of the Tech’s are not familiar with Dexis or Dentrix or Easy Dental and that is a barrier that is a challenge to overcome. I like the fact that REAL techs are all familiar with our software.

It’s hard to find a company that truly cares about their clients and REAL does!!!