The Business Owner's Guide To IT Support Services And Fees

What You Should Expect To Pay For IT Support For Your Small Business (And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts)

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Read This Guide And You’ll Discover:

The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.

A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.

Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.

How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.

21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

REAL Is Very Reliable…

The biggest benefit we have with REAL support is how fast you all respond to our issues. Quick response and quick solutions makes our office run smoother.  We also like knowing that our system is protected.

REAL is very reliable. When we have a problem, we send an email and we get a quick response within minutes. Ross and Luis are the best techs we have ever had. They are very knowledgeable and can fix any problems that come up. Our front desk says they are easy to talk with over the phone and can give instructions that they understand without talking over their heads with computer stuff.

REAL keeps us protected from the "bad guys", viruses, etc. It’s nice to know when updates are needed, they get done immediately and work correctly.

The firm has knowledge about Dentrix, which makes it easier to talk with them. The biggest advantage is being able to remote into our computers and fix the problems right then, instead of waiting for an IT guy to come to the office.

Dr. Jimmy Hill Lexington, Kentucky
REAL Is Always Prompt With Their Replies And Service… 

REAL’s support provides me with peace of mind knowing that any issue that comes up, they are only a phone call away.

REAL is always prompt with their replies and service.  I also very much appreciate the on-site customer care.  I always feel more comfortable having a technician in the office when issues arise rather than attempting to fix everything remotely.

REAL is a locally owned and operated company and you can immediately tell the difference.  They are personal, easily accessible, and knowledgeable.

Dr. Katie Nichols Carmel, IN
Carmel Pediatric Dentistry