REAL Is Very Reliable…
The biggest benefit we have with REAL support is how fast you all respond to our issues. Quick response and quick solutions makes our office run smoother. We also like knowing that our system is protected.
REAL is very reliable. When we have a problem, we send an email and we get a quick response within minutes. Ross and Luis are the best techs we have ever had. They are very knowledgeable and can fix any problems that come up. Our front desk says they are easy to talk with over the phone and can give instructions that they understand without talking over their heads with computer stuff.
REAL keeps us protected from the "bad guys", viruses, etc. It’s nice to know when updates are needed, they get done immediately and work correctly.
The firm has knowledge about Dentrix, which makes it easier to talk with them. The biggest advantage is being able to remote into our computers and fix the problems right then, instead of waiting for an IT guy to come to the office.